Week 2 - Blog 4: Ch 4 – Processes and Feedback

Week 2 - Blog 4: Ch 4 – Processes and Feedback

This concept talks about how a system is not an “independent set of components,” but a collaborative process whereas the quality of such determines the finished product. Collaborative—meaning to work together with numerous hand offs, usually under the duress of time. Once the finished product is done, “feedback” is then evaluated and ultimately changes are made to the product or kept in mind for future orders.

To me, this sounds like “group work.” You know, the kind where you have to depend on everybody else to pull through, but you know in the back of your mind that there is always that one person who will settle for a passing grade. Yea, I’m not a big fan of group work, but I have definitely had my fair share of it in school and in the work place. I was a leasing agent for 4 years and I, along with other leasing agents, had to come up with marketing plans to gain renter retention. If one of us didn’t do our part then it made our whole group look bad because we were in competition with other sectors of the company. The “feedback” was presented to us in our 6 month review and was, in part, evaluated on a group level. Needless to say, that job sucked and was the reason why I went back to school. The company was indeed run in a scientific management kind of way and I tended to cross boundaries a lot because I got a mouth and I don’t like authority. Ha.